It happens to everyone. You have a colleague at work who wants things his way or the highway. Or you have a client who’s never happy. There is no escaping difficult people at work or in business. More challenging still is the fact that you’re not likely to say or do anything to make them change. All you can do is be professional and follow these steps to dealing with difficult people. Keep Calm – It’s a challenge not to get upset, annoyed, frustrated or angry at difficult people, but doing so doesn’t change anything. Read more.